Shipping policy

Last updated: September, 2024

Order Processing

  • Orders are processed within 2-3 business days. Orders placed on weekends or holidays will be processed the next business day.
  • You will receive a confirmation email once your order has shipped, including tracking information.

Shipping Rates & Delivery Estimates

  • Standard Shipping: 5-7 business days
  • Expedited Shipping: 2-3 business days
  • Overnight Shipping: 1-2 business days

Shipping charges for your order will be calculated and displayed at checkout.

Domestic Shipping

  • We ship to addresses within the United States, including Alaska and Hawaii.
  • We do not ship to P.O. Boxes or APO/FPO addresses.

International Shipping

  • We currently ship to select international destinations. Shipping charges and delivery times vary by location.
  • Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the recipient.

Order Tracking

  • Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can track your order through the carrier’s website.

Shipping Issues

  • If your order has not arrived within the estimated delivery time, please contact our customer service team at customerservice@thehookandneedlenookllc.com for assistance.
  • We are not responsible for delays caused by the carrier or customs.

Returns & Exchanges

  • For information on returns and exchanges, please refer to our Return Policy.

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